Returned Goods Policy

Alvord-Polk will replace or apply full credit to your account for any tool that does not meet advertised catalog specifications for quality. 

Alvord-Polk will not accept as a return any tool or brush that has been altered or modified from its original manufactured specifications. 

A minimum of 15% re-stocking charge will be applied to any returned standard.  This charge will be deducted from the credit that will be issued to your account. 

Alvord-Polk will not accept any return for a product that is purchased prior to one calendar year from date of request for return.  All returns must be given a RETURNED GOODS AUTHORIZATION and that can only be authorized by the Quality Assurance Manager, Customer Service Manager or President. 

Alvord-Polk reserves the right to decline any return if the quantity desired to be returned cannot be reasonably re-sold with the next calendar year.

Special Tools Policy

Cancellations of SPECIAL tools are subject to a charge for raw material and work performed prior to the time of cancellation.  Acceptable industry practice assumes a 10% over and under shipment on a special tool order.  If no over/under shipment is allowed, the corresponding RFQ and purchase order should carry the appropriate instructions.

Terms of Payment

Net 30 days.  FOB Millersburg, PA (Alvord-Polk Tool, Brush One) Lake Preston, SD (21st Century).  Minimum order is $25.00 (Net).

Unpaid Accounts Policy

Accounts unpaid beyond 30 days are subject to a service charge of 1-1/2% per month.  A credit HOLD will be placed on current active orders to the same account once any open invoice exceeds 60 days.

Shipping

FOB Millersburg, PA (Alvord-Polk Tool, Brush One) Lake Preston, SD (21st Century)

Freight charges are billed at the actual cost

All items on the order must ship to single location. An order that lists multiple locations will be treated as separate orders.

Orders are shipped using UPS, FedEx, or USPS

Please specify at the time of order if you would like to request a specific carrier
If order does not specify, we will ship UPS
Any other shipping method will be the buyer’s responsibility to set up the arrangements

There will be a $2.50 drop ship charge applied to all drop ship orders